Frequently Asked Questions
General
"Yes, but residents are responsible for painting the walls back to the original color at move out. "
Services
Our apartments are wired for cable and high speed internet.
Yes, we have on-site single-stream recycling! All recycled items (paper, metal, and plastics) can be placed in the blue or green bin located in front of the trash compactor. Any cardboard or boxboard must be flattened. All glass is prohibited from the recycling bins.
We have an on-site compactor behind the tennis court at the front of the property for the convenience of our residents.
Yes, we offer an on-call courtesy officer for after-hours noise complaints. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.
Application Process and Qualifications
To tour an apartment home we require any prospects over the age of 18 to provide a valid government-issued photo ID.
Your total gross income must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.
Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.
A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:
Group A Primary Acceptable ID
- Valid driver's license from a U.S. state
- Federal or state ID card
- Military ID card
- U.S. passport or card
- Permanent Resident Card
- Foreign Passport with one of the following:
- Valid copies of Temporary I-551 Employment Authorization
- Form I-20
- Form I-94
- Form I-485
Yes, you can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.
You MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Everyone 18 and older will be listed as a leaseholder for your apartment. If you are the first person filling out the application, you will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.
If your application has not yet been approved by the leasing office, simply log in to your application, and invite them to complete an individual application. Be sure to contact us to let us know you added someone so we can ensure they are included in the approval process. Note: If your application has already been approved, contact us and we can help.
All roommates must qualify to be approved, but applicants can apply to qualify on their own. All applicants over the age of 18 must be leaseholders.
When you login to your Applicant Portal, any outstanding charges will appear so you can easily make a payment.
We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.
We’re proud to offer exclusive discounts for military personnel. Contact us for details!
Neighborhood
Grand Reserve Columbus is conveniently located within 4 miles of Publix and ALDI.
Grand Reserve Columbus is in the zone for North Columbus Elementary School, Veterans Memorial Middle School, and Northside High School. Nearby colleges and universities include Columbus State University and Columbus Technical College.
Residents of Grand Reserve Columbus enjoy easy access to many nearby shopping centers, including Columbus Park Crossing, Hamilton Square Shopping Center, and Plaza North Shopping Center, which are all less than 5 miles away.
Piedmont Columbus Regional - Northside is just under 5 miles from Grand Reserve Columbus.
Columbus Airport is about 5 miles from Grand Reserve Columbus.
Lease
We have electronic lease signing which is super easy and convenient! After your application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.
Yes, with applicable fees and a month-to-month rent increase.
Yes, with applicable early termination fees listed in your lease agreement.
Anyone not listed on the lease cannot stay in the apartment for more than 7 days in one week, and no more than 14 days in any one month.
Yes, any occupant staying in the apartment home more than 14 days a month must be added to the lease.
Our lease terms range from 1-15 months.
Yes! We offer lease terms starting at 1 month.
Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.
Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:
Grand Reserve Columbus
P.O. Box 3687
Coppell, TX 75019-4277
If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.
Payments
Once your application has been approved, we will contact you by phone and send you a “welcome letter” via email, which will include the amount of your first payment and other important information about your move.
The remaining balance from your security deposit, if applicable, will be refunded once final utility fees and cleaning and/or damage fees are charged.
Rent is due by the 1st of each month.
Resident Portal
Yes! You can access the portal using the Westdale Living Mobile App, available on Google Play and The App Store.
Through the app, you can make payments, create maintenance requests, and get notified of announcements and calendar events when you turn on push notifications.
As a resident, you will have access to a portal where information on your account, your lease, your utilities, community events and general information and updates will be accessible. We encourage residents to check the portal at least weekly and allow push notifications for community updates.
Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.
Pets
Yes, we have breed restrictions in place. Dogs weighing over 100 lbs. and aggressive breeds, including but not limited to Pit Bulls, Rottweilers, Doberman Pinschers, and Cane Corsos, are not permitted.
We do not permit exotic pets in our community. However, we do allow birds, turtles, and fish.
Residents are permitted a maximum of 2 pets per apartment home at Grand Reserve Columbus.
Yes, Grand Reserve Columbus is pet-friendly! Please reference our Pet Policy on our Amenities page or contact us for more information.
If you get a new pet, please notify the office, provide pet shot records, picture of pet and sign new pet addendum, as well as pay the pet fee.
Grand Reserve Columbus has 10 pet parks located across the community, along with many pet receptacles that will provide complimentary pet waste bags and a place to dispose of any pet waste.
Parking
You can use the following website from the Department of Energy to located nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations
We allow up to two vehicles per household.
No, vehicle registration is not required to park in our community.
Grand Reserve Columbus offers open parking, so visitors are welcome to park on any available parking space.
Amenities
All apartments at Grand Reserve Columbus feature a patio or balcony, with select floor plans also offering extra storage for added convenience!
Yes, our residents enjoy access to the fitness center, which is open 24-hours. You can find it in the leasing office and includes free weights and a variety of cable-weight and cardio machines.
At Grand Reserve Columbus, our apartments feature spacious floor plans with modern conveniences, including large closets, a patio or balcony, and a fully equipped kitchen with stainless steel appliances. Select homes also offer extra storage, granite countertops, vinyl flooring, and garden tubs! Visit our Amenities Page to explore all the amenities we offer or contact us to learn more!
Grand Reserve Columbus has Amazon Hub lockers for delivery packages! These lockers are available 24/7 for you to pick up your packages at any time after they arrive. The Hub accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub!
Grand Reserve Columbus is home to a stunning collection of three sparkling saltwater pools, a soothing cedar sauna, and a bubbling jacuzzi.
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